Patient at Kent Hospital Asks to Hear Roy Orbison—And CNA Makes it Happen

Wednesday, October 14, 2020

 

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A patient at Kent Hospital asked for Roy Orbison to be played -- and it was made possibe through the "tele-sitters" utilized. Photo: Wiki, Public Domain, Viniciusmc

Move over, Alexa -- a new technology being utilized at Kent Hospital in Rhode Island is engaging patients with their healthcare providers — and in one particular instance, with a heartwarming result. 

According to Kent, patients who require monitoring due to their potential for falls, elopement, or to ensure they do not remove needed medical devices, are utilizing Kent Hospital’s tele-sitter program instead of having live personnel in the room.  

One patient thought it was an Alexa device, and asked for a song to be played. 

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It wasn't the technology that made it happen. In the end, it was the human touch -- a Certified Nursing Assistant (CNA) heard the request, and delivered. 

Asking for Roy Orbison
 
According to Kent Hospital, recently on an overnight shift, a confused patient believed the electronic tele-sitter monitor could play music.

The CNA assigned to monitor the camera feeds was clicking through, listening to the room to make sure all was quiet, and heard the patient asking repeatedly, "Alexa please play Roy Orbison." 

The CNA looked up the particular song the patient was requesting, and played it over the communication speaker to console the patient.  The patient listened to the song and then drifted calmly back to sleep.

As the patient flow director, Kelly Brunette oversees the tele-sitter system as well as the CNA staff that work the station.  

According to Brunette, “The tele-sitter system has been a valuable addition to patient care at Kent Hospital.  Not only has it provided additional monitored safety for the patients, but we have been able to witness the amazing care being provided here to our patients all day, every day.  On multiple occasions, I have had the CNA call me over or ask to speak to me just to say how proud and impressed they are with the care provided to the patients who they observe while monitoring the cameras.”

About Technology

Patients who are considered to be low to moderate risk for these behaviors are able to have one of 12 electronic tele-sitter devices, which contain a one-way camera and resemble TV screens on tall stands, placed in the patient’s room.  

These devices, which do not record, deliver a live feed to a localized bank of monitors located within the nursing office where a CNA can view all the camera feeds simultaneously.  The CNA assigned to monitor the individual feeds has the ability to click on patient’s cameras one-at-a-time and speak to the patient, give pre-recorded verbal cues, set-off a STAT alarm for the patient’s nurse or listen in to the room in the event that the patient is talking and asking for help.

Photo: WIkipedia, Public Domain, Viniciusmc

Move over, Alexa -- a new technology being utilized at Kent Hospital in Rhode Island is engaging patients with their healthcare providers — and in one particular instance, with a heartwarming result. 

According to Kent, patients who require monitoring due to their potential for falls, elopement, or to ensure they do not remove needed medical devices, are utilizing Kent Hospital’s tele-sitter program instead of having live personnel in the room.  

 
 

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